Privacy Policy
Effective date: 2 October 2026
This Privacy Policy explains how Sree Lakshmi Balaji Silver Paradise ("SLBSP", "we", "us") collects, uses and protects your information when you use the SLBSP mobile app and the website slbsilversphotos.com (together, the "Services").
1. Information We Collect
- Contact and business details: name, phone number, email address, shop or showroom address, and GST registration number (needed for B2B billing).
- Order information: products you buy, quantities, delivery address, and custom engraving references.
- Content you send us: photos, custom family layouts, and invoice copies you share for custom orders, including through WhatsApp.
- Device and usage data: basic technical information such as device type, operating system and app version, used to keep the app working and to fix problems.
2. How We Use Your Information
- To process, manufacture, invoice and deliver your orders.
- To reply to inquiries and send order updates.
- To arrange shipping and transit insurance.
- To meet legal and tax requirements, such as GST invoicing.
3. Sharing of Information
We never sell, lease or rent your personal data to third-party marketing companies. We share data only when needed to deliver our Services:
- Courier and logistics partners, to deliver your orders.
- Payment processors, to complete payments. We do not store your card or UPI details.
- WhatsApp (Meta), when you choose to contact us through WhatsApp.
- Government authorities, when the law requires it.
4. Data Security
Data is sent over encrypted (HTTPS) connections, and access to customer records is limited to authorized staff. Custom designs and photos you share are kept confidential.
5. Data Retention
We keep order and invoice records as long as Indian tax and accounting laws require. Other personal data is kept only as long as needed for the purposes above.
6. Your Rights and Data Deletion
You can ask us to access, correct or delete your personal data at any time. Email orders@slbsilversphotos.com or call +91 9164067179. We act on requests within 30 days, except for records we must keep by law.
7. Children's Privacy
Our Services are not directed to children under 13, and we do not knowingly collect their personal data.
8. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with a new effective date.
9. Contact Us
Sree Lakshmi Balaji Silver Paradise
26, SS Complex, Chowdeshwari Temple St, Bengaluru, Karnataka, India
Phone: +91 9164067179
Email: orders@slbsilversphotos.com